Billing, Cancellation & Refund Policy

This policy explains how Airvyn Labs Inc. delivers what you buy, how billing works, how to cancel, and when refunds apply. It forms part of our Terms of Service.

How services are delivered

Everything we sell is delivered digitally: through your own social, ad, and website accounts, shared folders, email, and video calls. Nothing is shipped. On-site production (shoots, conference coverage) happens only when your Order includes it, at the dates and locations agreed in writing.

Billing

• Prices are in Canadian dollars (CAD), plus applicable sales taxes such as GST.
• Retainers are billed monthly in advance, first on the purchase date and then on the same date each month, until cancelled.
• Fixed-price projects and digital products are paid in full at purchase unless your Order says otherwise.
• You pay through online checkout, a payment link, or an invoice, using the methods shown on it. Card and online payments are processed by Stripe or Square.
• Subscriptions and cards on file are charged automatically each month. Invoices are due on the date shown on the invoice.
• You receive a receipt by email for every payment. Card charges appear on your statement under the AIRVYN Labs name.
• Ad spend is billed to you directly by the ad platforms. Approved production pass-throughs (videographer, drone, equipment, travel) are billed at cost.
• If something on a charge looks wrong, email contact@airvyn.com within 60 days and we will fix it.

Cancelling a retainer

• Retainers have no minimum term unless your Order sets an initial term.
• Email contact@airvyn.com to cancel. Cancellation takes effect 30 days after we receive your notice, or at the end of any initial term in your Order, whichever is later.
• If your notice reaches us at least 30 days before your next billing date, you will not be charged again. If it arrives later, you are charged once more and the retainer ends at the end of that billing period.
• We confirm every cancellation in writing within one business day, and we hand back any account access when the retainer ends.

Refunds

Retainers. Fees for a billing period that has started are not refundable, and we do not prorate partial months. Two exceptions:

• If we do not begin work within 5 business days after your payment clears, for reasons within our control, we refund that month in full on request.
• If we end a retainer without cause, we refund any prepaid fees for the unused part of the period.

Marketing Audit. Cancel before you grant us access and we refund you in full. Once work begins, the fee is not refundable. If we do not deliver within 10 business days after receiving access, for reasons within our control, we refund you in full on request.

Digital products. If a file is defective or materially different from its description, tell us within 14 days of purchase and we will replace it or refund you. Otherwise digital products are not refundable once delivered.

Production pass-throughs are not refundable once committed to a third party, such as a booked videographer or travel.

Ad spend is between you and the ad platform.

Approved refunds go back to your original payment method. Card refunds usually show on your statement within 5 to 10 business days.

Promotions

Any promotion, discount, or waived term is stated in writing in your Order, including who it applies to and when it ends. Unless the Order says otherwise, promotions apply to new purchases only, cannot be combined, and have no cash value.

Payment security

Card payments are processed by Stripe or Square. Both are certified to PCI DSS Level 1, the highest level of certification in the payments industry. Your card details go straight to the processor over an encrypted connection. Airvyn never sees or stores your full card number.

Legal restrictions

We do not provide services where Canadian law, including sanctions law, prohibits them. We may decline work that would breach securities laws or exchange rules, such as undisclosed paid promotion of a security.

Before you dispute a charge

Please contact us first. We reply within one business day, and we can resolve a billing problem faster than your card issuer can.

Airvyn Labs Inc., 595 Burrard Street, Suite 3123, Vancouver, BC V7X 1J1, Canada. contact@airvyn.com. +1 (778) 770-0598.