Privacy Policy

This policy explains how Airvyn Labs Inc. (“Airvyn”, “we”, “us”) collects, uses, and protects personal information when you visit airvyn.com, contact us, buy from us, or work with us. We follow British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Who is responsible

Mariah MacDonald, Founder, is responsible for privacy at Airvyn.

• Email: mariah@airvyn.com
• Mail: Airvyn Labs Inc., 595 Burrard Street, Suite 3123, Vancouver, BC V7X 1J1, Canada
• Phone: +1 (778) 770-0598

What we collect

• When you contact us or book a call: your name, company, email, ticker or exchange if you give it, and anything you write in your message or booking.
• When you buy: your name, company, billing email, billing address, and payment details. Card and bank details are collected and stored by our payment processors, Stripe and Square. We see the card brand, the last four digits, and the expiry date, never the full card number.
• When we work together: contact details for your team, the access you grant to your social, ad, analytics, and website accounts, and the content, files, and data in those accounts that we need to do the work. This can include audience and performance data held by those platforms.
• When you visit the site: standard technical information your browser sends, such as IP address, browser type, and pages requested, which our hosting provider records in server logs.

We do not use advertising pixels or analytics tracking on airvyn.com. If that changes, we will update this policy first.

How we use it

• To reply to you, schedule calls, and prepare proposals
• To provide the services you buy and manage your account
• To process payments, send receipts, and keep tax and accounting records
• To send updates about your engagement
• To send marketing email, only with your consent or as otherwise permitted by Canada’s Anti-Spam Legislation (CASL). Every marketing email has an unsubscribe link.
• To protect our site, prevent fraud, and meet our legal obligations

We do not sell personal information.

Who we share it with

We share personal information only with service providers who help us run the business, and only what they need:

• Stripe and Square, for payments, invoicing, and fraud prevention
• Vercel, which hosts airvyn.com
• FormSubmit, which delivers messages sent through our contact form
• Google, for our booking calendar and for the fonts used on our site
• Our email, file storage, and productivity providers
• Contractors working on your engagement (for example, a videographer), who are bound to confidentiality
• Ad and social platforms, when we run campaigns or publish on your behalf
• Our accountants and legal advisers, and authorities where the law requires it

Some of these providers store or process information outside Canada, including in the United States. Information held outside Canada is subject to the laws of that country, and authorities there may be able to access it.

Cookies

airvyn.com does not set its own cookies for tracking. Stripe and Square set cookies on their checkout and invoice pages to process payments securely and prevent fraud. Google Fonts receives your IP address when your browser loads our fonts.

How long we keep it

We keep personal information only as long as we need it for the purposes above. Billing and accounting records are kept for six years, as Canadian tax law requires. When we no longer need information, we delete it or make it anonymous. When an engagement ends, we hand back or remove our access to your accounts.

How we protect it

We use reasonable safeguards, including two-factor authentication on our accounts, limited access on a need-to-know basis, and encrypted connections. Card data is handled entirely by our payment processors. If a breach creates a real risk of significant harm, we will notify you and the relevant privacy regulator as the law requires.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent to a use of it, subject to legal and contractual limits. Email mariah@airvyn.com and we will respond within 30 days. You can unsubscribe from marketing email at any time.

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Children

Our site and services are for businesses and are not directed to children.

Changes

We will post any changes on this page with a new “Last updated” date. If a change is significant, we will tell active clients by email.